Pre-Sale Questions
Where is product stock located?
Benshaw’s US-based inventory is located primarily in Pittsburgh, Pennsylvania. Canadian stock is located at our facility in Listowel, Ontario, Canada.
How do I obtain a Benshaw product catalog?
You can download digital (PDF) copies of our catalogs from the document library on our website.
Where can I find additional Benshaw product literature?
Digital (PDF) copies of our product literature can be found in our website’s document library.
How do I determine stock availability for a specific product?
Our Stock List provides up-to-date inventory counts for many web-stock products.
Stock on hand is also visible on individual product detail view pages through this webstore.
Contact our Inside Sales Team if emergency confirmation is needed regarding current stock levels.
Post-Sale Questions
Where can I find Service Manuals?
Service Manuals for most Benshaw standard products are available for download through our website’s online document library.
Who should I call for shipment dates and/or tracking information?
Registered webstore users can track shipments through the Track Shipments link on this site.
In the U.S., customers can also request shipping status/shipment tracking updates through our Inside Sales Team (sales@benshaw.com / +1 412-968-0100). Please have your Benshaw Order Number available (order numbers can be found on your Order Acknowledgement). For customers in Canada, please contact your Benshaw Sales Representative.
How do I obtain quick start guides, product drawings, product manuals, and user guides?
Product drawings and related documents are available for download from many standard (web-stocked) product “detail view” pages on this webstore.
For additional Benshaw documents, visit our website’s online document library. For built-to-0rder and custom engineered control products, please contact our Technical Support Team.
Who do I call for service?
Benshaw maintains a 24/7 Technical Support Hotline for customer support in the USA and Canada.
In the U.S., call +1 800-203-2416. In Canada, call +1 519-291-5112. Our Technical Support team can help arrange for repairs, spare parts shipments, field engineering and retrofit services. They can also facilitate enrollment in our product training services.
Still need help? Please contact us for assistance.
